guarantee

RETURN & REFUND POLICY

At IVASTRO, we prioritize precision, fabric integrity, and total customer confidence. Every piece is engineered to meet strict quality standards. If your order does not meet your expectations, we offer a straightforward return and refund process under the conditions below.

48-Hour Return Window

You have 48 hours from the exact time of order delivery (as confirmed by our courier service) to request a return, exchange, or full refund.

Requests submitted after 48 hours of delivery will not be eligible for return or refund.

Eligibility Criteria

To be eligible for a return or refund, your item must meet all of the following requirements:

  • Condition: Unworn, unwashed, unaltered, and completely free of scents, stains, or damage.

  • Packaging: Returned in its original IVASTRO luxury packaging with all original tags intact.

  • Proof of Purchase: Valid order number or phone number provided during checkout.

Damaged, Defective, or Incorrect Items

We inspect every shipment thoroughly before dispatch. However, if you receive a item with a manufacturing defect, fabric flaw, or incorrect size:

  1. Contact us within the 48-hour window.

  2. Provide photos/videos showing the issue alongside your order number.

  3. We will arrange a free exchange or a full refund with zero additional delivery costs.

Exchanges (Size Adjustments)

If the piece does not fit your desired silhouette, you may request a size exchange within 48 hours. Shipping fees for size exchanges due to personal preference are the responsibility of the customer.

How to Initiate a Return or Exchange

  1. Contact our support team via WhatsApp(+212643571600) or email within 48 hours of receiving your package.

  2. Provide your Order ID, Name, and the reason for return/exchange.

  3. Once approved, our courier partner will collect the package from your address.

Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed via bank transfer or direct cash refund upon courier pick-up within 3–5 business days.

  • Original shipping fees are non-refundable unless the return is due to an error on our part (damaged/incorrect item).